Customer Delight ❤️
We genuinely care about every customer and every order. If something isn’t right with your order, please reach out — we’re responsive, human, and here to help.
info@roarthaus.com
Each Ro Art Haus piece is made to order with great care and attention to detail.
Please allow 7 working days for production before dispatch.
Estimated delivery time (after dispatch):
• Cape Town & surrounds: 1–2 business days
• Major metro areas: 3–5 business days
• Outlying areas: 5–7 working days
As soon as your order is dispatched or ready for collection, you’ll receive an email with your tracking number.
Updating your delivery address:
Address changes can be made within 72 hours of placing your order by emailing info@roarthaus.com. Once dispatched, we’re unable to amend delivery details.
Delivery hours:
Courier deliveries take place Monday to Friday, 08:00 – 17:00, excluding weekends and public holidays.
International orders:
We’re happy to assist via special arrangement. Please contact info@roarthaus.com for a personalized quote and shipping options.